FAQ

Under California Insurance Code §758.5 an insurance company cannot require that an automobile be repaired at a specific repair shop.  However, an insurance company can recommend that an automobile be repaired at a specific repair shop under the following conditions outlined by law:     

• The consumer specifically requests a recommendation from the insurance company to a repair shop.    
• The consumer has been informed in writing of the right to select a repair shop of his or her choice.
• If the consumer agrees to use the recommended repair shop, the insurance company must restore the damaged vehicle to its condition prior to the accident or loss with no additional cost other than as stated in the policy or as otherwise allowed by law.
• If the company makes an oral recommendation to a repair shop, and it is accepted by the consumer, then the company must follow the oral recommendation with the prescribed written notice within five calendar days as specified by law.

If the vehicle is repaired in a shop chosen by the consumer, then the insurance company must pay the reasonable costs to repair the vehicle made in accordance with accepted trade standards for good and workmanlike automotive repairs. 

• The insurance company is prohibited from limiting or discounting reasonable repair costs based on charges that would have occurred if the vehicle had been repaired at the company’s recommended repair shop. 
• Also, the insurance company must stand behind the repairs of the recommended shop if the vehicle is not repaired properly.

Yes, we are a certified center for Tesla, Audi, BMW, and Benz, ensuring that your vehicle receives the highest level of care and expertise.

We offer a comprehensive range of collision repair services, including dent repair, frame straightening, paint matching, bumper repair, and more.

Yes, we offer a rental car service to ensure that you have a reliable means of transportation while your vehicle is in our care.

The duration of the repair process depends on the extent of the damage. Our team will provide you with an estimated timeline after assessing your vehicle.

Yes, we use only genuine parts and materials to ensure the integrity and performance of your vehicle.

We collaborate with various insurance providers such as GECKO, Liberty Mutual, Mercury, and others to simplify the claims process and guarantee a seamless experience for our clients.

Yes, you can schedule an appointment for a free estimate either by phone or through our website.

Our goal is to restore your vehicle to its pre-accident condition, and we take great care to ensure that all repairs meet the highest standards.

We are a certified center for luxury vehicle brands, and our technicians are trained and certified to work on these prestigious vehicles. Additionally, we prioritize customer satisfaction and strive to make the repair process as seamless and stress-free as possible.

Our technicians conduct thorough inspections to ensure that your vehicle is safe to drive before it is returned to you.

Yes, we have experience working with insurance companies and can assist in handling the claims process on your behalf.